Direct Answer
Ordering and booking systems live or die on peak-hour reliability. We build scan-to-order, reservation, queueing and kitchen dispatch around a table and time-slot model that stays correct when a hundred orders land in ten minutes.
Suitable For
- Restaurants and cafés needing scan-to-order, takeaway and table management
- Salons, clinics, repair shops and studios needing appointment booking with staff schedules
- Chains needing per-branch menus, pricing and daily settlement
Not Suitable For
- A single outlet already served by an off-the-shelf POS at low cost
- Food-delivery aggregation without merchant supply or delivery capacity
Core modules and the data each one owns
| Module | Scope, data and rules it owns |
|---|---|
| Menu & pricing | Category, dish, option group, add-on and per-branch availability; time-based menus for breakfast, lunch and late-night pricing. |
| Table & scan-to-order | Table QR binding, cart per table, split and merge orders, and the rule for when a table is released. |
| Booking & schedule | Staff working calendar, service duration, buffer time, slot capacity and the conflict rules that stop double booking. |
| Kitchen dispatch | Order routing to kitchen or bar stations, item-level status, and reprint or recall handling. |
| Membership & stored value | Member balance, recharge records, coupons and the transaction log required for financial dispute handling. |
| Branch settlement | Per-branch daily revenue, payment channel breakdown, void and refund audit trail. |
Step-by-step Process
- Send the current workflow, the roles involved and where the process breaks down today
- We map the data model, the modules needed at launch and what can wait for a later phase
- Confirm scope, integrations, acceptance criteria, source-code ownership and deployment responsibility
- Iterative build with demos at each milestone, then functional, compatibility and performance testing
- Deployment, source-code and documentation handover, then an agreed maintenance path
Buyer Checklist
- One primary user workflow and one admin workflow defined for the first release
- Role and permission matrix agreed before development, enforced in the backend
- Integration accounts and API credentials confirmed as available
- Data migration source, format and volume reviewed
- Acceptance criteria written per module, not per screen
- Source-code ownership, deployment responsibility and maintenance scope stated in the contract
Information Needed for Quotation
- The workflow you want to replace or build, and who performs each step
- User roles and what each role may see and edit
- Platforms required at launch (web, mini program, iOS, Android, desktop)
- Systems to integrate: payment, ERP, WMS, hardware, accounting, third-party APIs
- Existing data to migrate, its current format and rough volume
- Whether source-code handover and self-hosting are required
Frequently Asked Questions
Can the system keep taking orders if the internet drops?
For counter and kitchen clients we can build an offline-first local cache that queues orders and syncs when the connection returns. Payment still requires connectivity. The offline scope should be decided early because it changes the architecture.
How are booking conflicts handled across staff and rooms?
Slots are validated against staff calendar, service duration, buffer time and resource capacity in a single transaction at confirmation time, so two customers cannot take the same slot even when they submit simultaneously.
Which platforms do you build for this industry?
WeChat and Douyin mini programs for scan-to-order and booking (no app install needed at the table), a lightweight web console for the counter, an optional Android tablet build for kitchen display, plus an admin panel for the chain office.
What can you integrate with?
WeChat Pay and Alipay; receipt and label printers over cloud print APIs; SMS booking reminders; delivery platform order pull where the platform exposes an open API; accounting export.
Will we own the source code?
Source-code handover, repository access, deployment notes and database documentation can be included in the agreed scope. State it in the brief so it is priced in rather than added later.
Can you take over an existing system instead of rebuilding?
Yes. We start with a code and environment review, then propose a scoped plan for bug fixes, refactoring, UI rework or new features. Rebuilding is only recommended when the review shows the existing codebase cannot carry the roadmap.
Related Pages
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